HCS Recycling Policy:

HCS is a Computer Recycling Company and our goal is to keep technology out of our landfills, we do this by technology recirculation and recycling computer parts down to metals and plastics. If you purchase a computer from HCS we simply ask that you continue the recycling efforts by recycling your purchase when you no longer have use for it.

HCS Return Policy

Horstman Computer Services offers no returns on used equipment no exceptions, all of our used equipment is sold “as is” and “where is” with no warranty of any kind unless a yearly service contract is purchased. Our yearly service contract rates are posted on our website and only cover hardware. HCS in no way will ever support software related issues no exceptions; this is due to the high amount of viruses, ad-ware and mal-ware that we have no control over. If you are having a software issue that cant be resolved we ask that you format your computer and re install your operating system. If you can’t do this we offer this service for our normal hourly service fee. Please check our website for current rates.

HORSTMAN COMPUTER SERVICES, LLC Release of Liability:

CLIENT agrees to release and hold harmless Horstman Computer Services, LLC from any and all liability associated with the performance of service or the provision of parts, and acknowledges also that Horstman Computer Services, LLC offers no explicit or implied warranty or guarantee on services performed or parts provided, other than the manufacturer’s warranty. Further:

1. CLIENT acknowledges that due to the nature of the services being performed, there is potential risk of damage or loss including, but not limited to, damage to CLIENT'S home, office, computer hardware, cabling, hubs, routers, switches, peripherals, accessories, and furniture, as well as potential risk of damage, corruption, or loss of computer software, applications, data, and data storage media.

2. CLIENT agrees to release and hold harmless Horstman Computer Services, LLC from all liability for damage or loss as well as any incidental or consequential material or financial damage or loss that may result from the actions of Horstman Computer Services, LLC , its agents or service representatives.

3. CLIENT grants Horstman Computer Services, LLC, its agents and service representatives, access and permission to physically disassemble any and all computer systems, components, networks, cabling, hubs, routers, switches, peripherals, and accessories.

4. CLIENT grants Horstman Computer Services, LLC, its agents and service representatives, access, security rights, and permission to open, view, modify, edit, delete, or otherwise manipulate CLIENT'S computer software, applications, data, and data storage media including, but not limited to, the computer Operating System, word processing, spreadsheets, databases, workflow, graphics, audio, video, system drivers and libraries, and any other type of software or data that may be contained on CLIENT'S computer system or network.

5. CLIENT grants Horstman Computer Services, LLC, its agents and service representatives, permission to physically access CLIENT'S home or office property where CLIENT'S computer system and/or network resides.

6. CLIENT grants Horstman Computer Services, LLC, its agents and service representatives, permission to perform modification to CLIENT'S home or office property for the purpose of installing or troubleshooting computer and/or networking hardware, cabling, hubs, routers, switches or peripherals. Modification may include such practices as drilling through or disassembling furniture, walls, floors, carpet or trim, laying and removing cabling and devices including affixing cabling and devices to furniture, walls, floors, or trim, using nails, screws, staples, hangers, or plastic ties.

7. CLIENT grants Horstman Computer Services, LLC, its agents and service representatives, permission to download and/or install software on CLIENT'S computer and/or network, including but not limited to, virus scanners, diagnosis and repair utilities, drivers, libraries, and software requested to be installed by CLIENT.

8. CLIENT grants Horstman Computer Services, LLC, its agents and service representatives, permission to install hardware in CLIENT'S computer and/or network, including but not limited to, memory chips, processor chips, cooling fans, batteries, hard drives, tape drives, storage devices, modem and communication devices, audio and video cards, network interface cards, hubs, routers, switches, printers, scanners, cables, and any other hardware requested to be installed by CLIENT.

9. CLIENT AGREES THAT CLIENT MUST BACKUP CLIENT'S DATA, SOFTWARE, INFORMATION AND/OR FILES. Horstman Computer Services, LLC will NOT backup any data, software, information and/or files on my computer or other product unless CLIENT specifically request Horstman Computer Services, LLC to do so for an applicable fee prior to the performance of any repair or service. Further, CLIENT agrees that whether or not CLIENT request’s Horstman Computer Services, LLC to backup any data, software, information and/or files, in no event shall Horstman Computer Services, LLC be liable under any circumstances for any loss, alteration or corruption of any data, software, information, files, or loss of any other media from CLIENT'S product.

10. Horstman Computer Services, LLC is a provider of billable on-site and at shop services and does not offer or provide telephone technical support. Neither the signing of this agreement nor the performance of services by Horstman Computer Services, LLC implies availability of telephone technical support. This document constitutes the entire agreement between CLIENT and Horstman Computer Services, LLC. No other agreement whether verbal or written shall be in effect except if agreed to and authorized in writing.